services.
what do we do?
VL:Academy
Live/Web, in-person classes. Get access to strong courses that ladder up to specific focuses and goals. A variety of subjects and content on offer, take a look and sign up to start your journey with VL:Academy.
retail KPI’s int.
Get an understanding Key Performance Indicators (KPIs) and why they are essential for tracking success in any environment. This course begins with a general overview of KPIs, helping you identify what to measure and how to keep it simple for goal attainment. You’ll then explore different methods for measuring KPIs, their importance, and how calculations vary across environments. Next, we focus on driving real change by streamlining goals, implementing processes, and following the “Plan, Do, Review” approach. Measuring success is key, so we delve into goal setting, prioritisation, and celebrating achievements. Finally, we reflect on key learnings, discuss how KPIs apply beyond work, and develop actionable steps for lasting impact.
Week 1 — What are KPI’s
Week 2 — Measuring KPI’s
Week 3 — Moving the needle
Week 4 — Measuring success
Week 5 — What did we learn - round up
Customer service int.
Learn about why great customer service is the key to business success. This course covers where service begins and ends, how to create a welcoming space and the role of service models in shaping customer experiences. You’ll learn how product knowledge enhances service, how to exceed expectations, and how sales and service work together. We also explore the difference between service and experience, building customer loyalty, and the long-term impact of great service. Finally, we reflect on its purpose, key strategies, and how strong relationships drive ongoing success.
Week 1 — What is Customer Service
Week 2 — Service models
Week 3 — Service expectations
Week 4 — Service vs Experience
Week 5 — What did we learn - round up
free for 2026
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VL:Coach
Get a personalised plan and regular check-ins to help you reach your goals.
Weekly/monthly Sessions
If you’re looking for something completely integrated and tailored to your specific needs, 1:1 coaching might be the right step for you. Learn what you can expect in a session or book a free consultation today.
Free initial consultation
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VL:Events
Sign up to attend live webinars from various industry insiders and interesting people
Tasters - Guest speakers - Open classes - One-off talks - Work shops
